Within the Mobile B2B ecosystem, various stakeholders possess distinct service requirements and automation needs. Successfully handling these operational demands and evolving their services beyond 'connectivity' is key for CSPs to effectively scale their B2B2X business models and maximize their 5G network monetization, in a sustainable manner.
In this Catalyst, we demonstrate how a holistic, 360º approach to data can unlock business-driven autonomous networks to CSPs and provide greater enterprise customers' empowerment and service experience, as well as expedite the introduction of AI/GenAI to serve this high-value business. What's required:
1. For CSPs: Handle B2B service real-time SLA control at scale, including: 5G slicing for eMBB and mIoT observability, troubleshooting and resolution automation by connecting customer facing issues to resource problems. Enable real-time prioritization of Services based on business rules, such as revenue impact or SLA breaching penalties and accelerate GenAI adoption across different organizations (Customer Care, Engineering, etc.). Monitor resources efficiency and total energy impact.
2. For Enterprises: Provide the necessary data transparency, simplification and operational autonomy with an advanced Business portal for service management, enabling them to automate/ transform their own operations, sustainably.